🚀 Quick Actions
1Create a Support Ticket
For technical issues, settlement queries, refunds, or account support.
Create Ticket📚 Popular Topics
- Refund & Reversal Process
- Settlement & Payout Timelines
- API Authentication & Keys
- Chargebacks & Disputes
- Account Suspension / Compliance
- Plugin Setup (Shopify / WooCommerce / Magento)
📝 Before You Submit a Ticket
Please include:
- Merchant ID
- Transaction ID (if applicable)
- Environment (Sandbox / Live)
- Screenshot or error message
- Steps to reproduce the issue
This helps us resolve your issue faster.
📞 Contact Information
Support Hours: Monday – Friday
Email: info@paycaps.com
Emergency escalation (for live merchants only): support@paycaps.com